Our Team

Training Team Academy Team
Bridget Roberts

Bridget Roberts

Philippa Guy

Philippa Guy

Keleigh Atkin

Keleigh Atkin

Pauline Waweru

Pauline Waweru

Paul Hanlon

Paul Hanlon

Training Team

PM Induction Course

Bridget Roberts

Bridget has worked in Practice Management for the last 24 years as a Practice Manager/Managing Partner/Practice Director. She has been writing and delivering local and national training courses for practice staff for the last 20 years.

Bridget has worked for the Royal College of General Practitioners (RCGP) in London as a freelance trainer.  She also has her own consultancy and training business – HK Consulting. Locally, Bridget has worked with over 15 Practices across LLR providing hands-on consultancy support and guidance, as well as writing and delivering training courses for Practice staff, Nurses, HCAs, Registrars and Medical students.

Coaching Skills for Managers

Philippa Guy

Philippa Guy is a qualified Coach, accredited DISC Practitioner and an experienced Business Manager for a large inner city GP Practice.  Prior to joining the NHS, Philippa worked for over 20 years as a manager in the Pharmaceutical Industry so knows herself the difference taking a coaching approach with your staff can make.  She also knows how easy it is to think you don’t have time to do this, so the course also looks at the practical applications of coaching skills in everyday interactions with staff.

Appraisers

Keleigh Atkin, Philippa Guy and Lynne Keeling

Keleigh Atkin

Keleigh is the Business Partner at Hugglescote Surgery and has been in post since 2009. Prior to this she has worked in 4 other practices across Leicestershire and Buckinghamshire. Over the course of a long career in General Practice she has lots of experience of HR, performance, primary care organisational structures as well as change and time management challenges. Keleigh has worked part-time for over 10 years which has created many opportunities for her to assess priorities at work and home and has meant alternative ways to ensure the breadth of Practice Management is fulfilled in the practice. The pace of practice management and change is a constant challenge however through reflection, personal development, making connections and friendships outside the practice she is convinced there is hope of keeping our heads above water!

Philippa Guy

Philippa has worked as a Business Manager at Saffron Health for the last 8 years and during that time she has managed a merger and a significant premises development along with developing and evolving the organisational structure within the practice and dealing with the everyday issues that arise in a large and busy inner-city practice. Prior to this Philippa worked for 20 years within the Pharmaceutical Industry in a variety of regional and global management positions. As a qualified Coach too, Philippa has always been focussed on supporting others in their development and has a calm, patient and empathetic approach, helping you to you to think differently when needed.

Lynne Keeling

Lynne has worked at a small rural dispensing practice for over 20 years, developing in her role over time to become the Practice Manager. Lynne has successfully led her practice through many changes over the years including organisational changes and premises development whilst still maintaining her hands-on knowledge of practice processes.  A strong advocate for continuing professional development and sharing her knowledge with other local Practice Managers, Lynne is an active member of her local PM Forum and PCN. Lynne is a positive person with a half-full approach to life and enjoys helping others solve problems.

DISC Workshop

Philippa Guy

Philippa Guy is a accredited DISC practitioner, qualified Coach and an experienced Business Manager for a large inner-city practice.  She has actively used DISC in her own practice for a number of years as well as using it in her coaching sessions and can bring her own practical experience of using DISC to enhance day to day interactions, team development, recruitment and conflict resolution.

Practice Manager Recruitment, Induction, Mentoring and Review

Keleigh Atkin

Keleigh Atkin is an experienced Practice Manager and an active local and national voice representing Practice Managers at a variety of different levels across Leicester, Leicestershire and Rutland and is one of the Midlands representatives for the Institute of General Practice Management. She is passionate about the professional status and development of Practice Managers and has invested time and energy in ensuring there is a local solution to ensure personal development, resilience, career progression and support of Practice Managers at whatever stage of their career they may be. She has experience of recruiting to all roles within Primary Care and has produced this package with the specific aim of supporting practices prior, during and following the appointment of a new Practice Manager to ensure the practice and new recruit is prepared and appropriately appointed.

Academy Team

The LLR PM academy team is made up of five practice managers from Leicester, Leicestershire and Rutland supported by our administrator Clare Fountain. Bridget Roberts, Keleigh Atkin and Phillippa Guy are all active parts of our training team and are supported by Pauline Waweru and Paul Hanlon.

Pauline Waweru

Pauline has worked as a Practice Manager for just about 5 years, having started in a small inner city GP practice and more recently in a larger county practice. She joined the practice management profession from a project management background which helped immensely with the organisational side of the role. Pauline believes in forming networks which is key to progressing within the practice management role which keeps changing at a constant pace. Sharing information with other managers is paramount to a successful career in this field. Pauline’s calm and supportive approach to her team at work has helped to maintain a team spirit, despite the current pressures, which is appreciated by all at her current practice.

Paul Hanlon

Paul has been the Business Partner at Charnwood Community Medical Group in Loughborough since September 2006. Herepresented Practice Managers on the West Leicestershire Clinical Commissioning Group Board from May 2014 - April 2017 with a leave of absence to set up the local GP Federation in 2015 and has been Chairman of the Federation since July 2019. Paul believes in strong, stable and high-quality General Practice and that our best chance to achieve this is to work together and support each other.

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